Centaur teams: Using AI to humanise service delivery

The rapid evolution of AI tools presents huge opportunities for improving employee experience in digital workplace and supporting more autonomous, collaborative working. But we need to identify the best use cases where AI can help humanise the organisation, and understand how to embed AI within human-led services. This talk will outline a practical model for mapping new organisational and team capabilities made possible by AI, helping teams take ownership of them and adopt new ways of working that make the most of human and machine intelligence.