Connecting to our Communities - Do we need a single front door?

Housing Associations and Local Authorities are facing severe challenges. With increasingly restricted budgets and services being strained to support more people, these sectors are forced to do more with fewer resources. This challenge is combined with high debt interest rates, mandatory improvement of home standards, strict energy efficiency objectives, and green targets. To alleviate pressure, a drive for operational efficiency and improved productivity is central to success.

Technology offers the opportunity to deliver services more cost-effectively, but with so many touch points, are there more efficient ways to connect to our communities? We will explore potential ways to create more integrated services and discuss whether the single front door approach improves outcomes, such as reducing costs and managing multiple touchpoints within communities.