AI in Local Government: Navigating the Hype, Reality, and Measuring Potential

In this presentation, Matt Culpin, Chief Product Officer of IEG4 Agile Applications, will discuss the real-world applications of AI in local government, focusing on its transformative potential beyond the hype. Key topics include the differences between Artificial General Intelligence (AGI) and Artificial Narrow Intelligence (ANI), along with the roles of Natural Language Processing (NLP), Machine Learning (ML), and Robotic Process Automation (RPA) in boosting government efficiency. Matt will showcase IEG4’s AI solutions for improving customer service and automating processes, and address ethical considerations such as fairness, transparency, and public trust. He’ll also highlight how AI's return on investment can be measured through tools like IEG4’s AI Planning Validator ROI calculator, helping local authorities assess its tangible benefits.