About this speaker
Lou Hutchins is a customer-centric, data-loving, multi-disciplined leader and coach with over 20 years' experience leading major change programmes.
Having spent 16 years at Marks & Spencer and run her own consulting business, she's developed well-rounded experience in data strategy, data culture, loyalty and CRM strategy, MarTech, contact centre management and measuring in-store customer experience.
Now, Lou leads the Data Culture proposition at Cynozure. She works with leading practitioners to ensure that a data strategy isn't just a document but becomes a living, breathing way of being for organisations. She’s a believer in the power of communication and teamship.
