George Holmes

George Holmes is an Operations Manager at Citizens Advice Scotland, bringing over 15 years of experience in customer service and consumer advocacy. In his current role, George leads operational initiatives to improve service delivery and consumer support. His career progression includes positions as Application Manager and Team Manager within the organization, showcasing his expertise in application support, negotiation, and stakeholder management.

Previously, George worked as a Caseworker at Consumer Focus and as a Customer Service Advisor at ScottishPower, building a strong foundation in understanding consumer needs. His diverse background equips him with valuable insights into the challenges faced by consumers in the energy sector.