Omni-Channel Experience Transformation: Why now is the time to exceed user and customer expectations and how to get started

A talk by Helena Hill
Director, Helena Hill Consulting

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About this talk

2020 has brought us all challenges that only a few months ago we could never have envisaged. Although it looks like we may be starting to see some green shoots as the economy starts on its long road to recovery, there is little doubt that competition in almost every sector is going to become much fiercer as lifestyles are challenged and the fallout from lockdown takes its toll. It is more important than ever, therefore, that user and customer experience is at the very heart of every business's digital strategy going forward; from website design to internal processes and organisational change. Helena Hill, UX, customer experience and service design consultant will give you the insights and tools you need to help your business not only survive but thrive even in the current conditions.

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