Learning from Heart FM: A radical blueprint for digital transformation of the UK's public services
A Talk by Prof Mark Thompson
Professor in Digital Economy,
University of Exeter Business School
About this talk
Digital 'transformation' of our public services just isn't happening quickly enough. Costs are rising, living standards are falling, and services continue to be cut. As digital leaders, we simply must do better! In this talk, I will argue that the reason we are falling behind is that we focus on technology, one service at a time, and not enough on moving to a fundamentally digital operating model. Drawing inspiration from Heart FM, I will make an impassioned plea for a different kind of digital thinking that will in time halt the cuts and deliver the properly joined-up services that we all want.