Mckinsey estimated that Covid-19 led to the acceleration of digital transformation by seven years across the globe.
This played out in many ways across health and care in the UK, from booking Covid-19 tests to remote video consultations.
The flaw in the plan was that 9 million people are not able to easily access digital in our country and those people are more likely to be older, living with disabilities and living in poverty. These groups are more likely to need health and care services.
In the Summer of 2020 Thrive by Design (formerly known as mHabitat) responded to this challenge by setting up an Inclusive Digital Transformation Discovery Programme.
We worked across sectors and geographies with partners such as NHSX, NHS England, Academic Health Science Networks, NHS Confed, Integrated Care Systems and Provider Trusts and have drawn all this work together to produce a strategic framework for health and care systems and organisations.
We will share the insights, assets and the framework which have emerged our discovery journey through the pandemic working to co-design inclusive digital transformation.
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