How to successfully implement slick self-service for your users

A talk by Beth Collins and Richard South
Target Group and Target Group

16 June 2021, 02:00 PM

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Topics covered by this talk

About this talk

In this insightful webinar we take an in depth look at how public sector organisations and other service providers can create slick 'self-serve" customer journeys.

You'll discover how best to approach the design of such journeys for all types of consumer - creating inclusive services for everyone, regardless of background, age, technical ability, financial awareness and location.

This session will also explore how we worked with the DVLA to digitalise Direct Debit payments for Vehicle Excise Duty (car tax).