Great Customer Experience & User Experience aren't rocket science

A talk by Barbara Stewart
Founder, Hiya Marketing

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Barbara is giving away the following

Customer Experience Workshops. Practical, immersive and fun, one day or half day in-house team training CX workshops. A great opportunity for you and your team to learn the frameworks for agile CX. Six workshops to select from: - Develop a Customer Experience Vision workshop (1 day) - Employee experience workshop (half day) - CX Strategy & implementation overview workshop (1 day) - Understanding your Persona needs workshop (half day) - How to develop a Customer Journey workshop (half day) - Social Media & CX workshop (half day)

To be in with a chance to win this, simply register for their talk by clicking the button at the top of this page.

About this talk

Without CX greatness, innovation, disruption & Digital Transformation are rendered meaningless.

All organisations talk about CX, they claim customer obsession, UX, ease of use, and all other expected and desired traits they think will give them the image of CX leadership.

In reality most are not set up for success. They do not have straight forward frameworks to help them establish the corporate culture, leadership focus, design thinking, customer journey understanding, consumer and user psyche insights.

But it's not rocket science and in this talk we will introduce them.

Key takeaways: CX/UX frameworks to deliver transformation at speed: 1. Leadership focus and relentless demand for CX greatness. 2. A corporate culture of providing great CX to internal employees so they better understand the joy of great CX and impact on customer behaviour. 3. Bringing real world customers closer to product managers, CX designers, and engineers

Free CX Consultation

Not too sure where to begin or how? Unsure whether customer experience planning and marketing can help your business? We are here to listen and ask some straightforward questions. Then provide you with a set of recommendations helping you get where you want to go.

Please note, you need to register as an attendee before you can access this freebie.

Barbara Stewart

Passionate end to end CX consultant with a knack for distilling complexity into simplicity.

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