Ryan Duce Nicola Conquer Kieran Anson

From Silos to Synergy: Unifying your IT Operations and Service Management

A Session by Kieran Anson , Ryan Duce and Nicola Conquer

About this Session

It’s well-known that working in silos can stunt an organisation’s efficiency, resulting in misaligned or even unnecessary work – and leaching funds out of your budgets left, right and centre.

There is a solution. Which – when we’re talking about IT Service Operations – means aligning the two halves of your IT estate so that they’re working together rather than fighting against each other. With unified IT operations and services, you get to a single source of truth that allows you to solve incidents more quickly and deliver the modern IT experience your people and customers expect.

In this webinar, Elite ServiceNow partner FlyForm will be joined by client Softcat – to discuss how you can achieve all of this with the power of ServiceNow.

Drawing on their respective experiences, you can expect to be walked through ServiceNow’s ITSM and ITOM solutions as well as shown how improved ITSM processes and a brand new, fully-automated CMDB helped Softcat move from silos to synergy in their own IT estate.

Contents include:

- The key features of ServiceNow ITSM & ITOM

- Top tips for getting started

- Real-life lessons learnt

- How to realise the key benefits for the best ROI

20 June 2023, 10:00 AM

10:00 AM - 11:00 AM

About The Speakers

Kieran Anson

Kieran Anson

Technical Product Owner, Softcat

Ryan Duce

Ryan Duce

Technical Team Lead, FlyForm

Nicola Conquer

Nicola Conquer

Solution Consultant, FlyForm