Discovery is the first phase of work in the NHS service standard. It's an intensive research process designed to ensure agile technology projects meet user and organisational needs. But discovery is about so much more than technology.
By exploring the end-to-end experience of a pathway through the eyes of the people who live it, we uncover gaps, pain-points and opportunities. This is the start of a process that can bring about significant change.
In this talk, Sam Menter founder and MD at Mace & Menter and Tim Clarke, Assistant Director of Programmes, Citizen Experience, NHS England - NHS England Transformation Directorate, will share their experiences of discoveries across primary care, mental health and autism and ways they can effectively deliver value for money.
Tim will discuss common misconceptions, funding and commissioning discoveries around the NHS service standard while Sam will cover tools, techniques and mindsets that lead to effective outcomes.
You’ll leave the session with a clear idea of what a discovery is, the value of working in this way and practical approaches that could work in your organisation.