Experience Strategy: Why Customer Experience Should Be Your Number One Priority

A talk by Helena Hill
Director, Helena Hill Consulting

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About this talk

The past twelve months have seen changes in consumer behaviour not witnessed for over a decade. How can large organisations take steps to understand their customers, motivations and deliver experiences that exceed expectations? As we emerge from the pandemic, now is the time to focus on not only onboarding but retaining customers to drive sustainable and strategic growth. Helena Hill, experience strategist and consultant, will share her experience and offer hints and tips as to how you can lead your organisation towards experience maturity.