As a council we are continually adapting and renewing the way we deliver services to our citizens and communities. The needs of our users and communities are changing year-on-year, they are growing, perceptions change, expectations evolve and we too as a council must also evolve to address these challenges.
Over the past year, we have been working on our internal and external approach to delivering the best possible services to our users and those that interact with us, keeping them at the heart in all that we do.
We’ve implemented two integral workstreams that take into consideration both the internal facing challenges of day-to-day delivery of services and what we must do to revolutionise and modernise how we work. Externally we have developed a joined-up approach needed across the city and region to accelerate digital investment and innovation to deliver sustainable economic growth:
The Digital Strategy 2022-2025 sets out our internal ambition of modernising how we design and deliver services by adopting new ways of working that better serve the needs of our users in tomorrow’s world.
The Digital City Programme (DCP) and Roadmap is a city-wide initiative that aims to bring together city partners and stakeholders in order to equip Birmingham’s institutions, communities and businesses with the digital infrastructure, data, technology platforms and enablement programmes required to thrive in this new digital world in both the short and long term.
Join Dr Peter Bishop (Director Digital & Customer Services) and Cheryl Doran (CIO & Assistant Director IT & Digital Services) as they share updates within these two areas of work, as teams move into delivery, working collaboratively with internal services and in partnership with city stakeholders to design and shape city services that meet the expectations of our users.