DIT's mission to deliver user-centred transformation
A Talk by Anais Reding
Chief Engagement & Design Officer,
Department for International Trade
About this talk
DIT is embarking on a once-in-a-generation transformation of our policy, processes and services to support investment and export, increasing the value of trade to the UK economy. As a digital, data and technology function, we are aiming to broker a true partnership with our policy and operational colleagues to inform the design of the transformation upfront, and give it every chance of being user-centred and successful.
In this talk, the lead for the Export Transformation Design Authority and I will share our approach, our hurdles and our successes as we embark on this journey.
Key takeaways for participants:
Learning about possible approaches to user-centred transformation
Learning about ways to influence policy and operational colleagues who do not usually work with digital, data and technology functions
Finding out about the challenges that many of us experience in doing this work both personally and professionally