DIT's mission to deliver user-centred transformation

A talk by Anais Reding
Chief Engagement & Design Officer, Department for International Trade

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About this talk

DIT is embarking on a once-in-a-generation transformation of our policy, processes and services to support investment and export, increasing the value of trade to the UK economy. As a digital, data and technology function, we are aiming to broker a true partnership with our policy and operational colleagues to inform the design of the transformation upfront, and give it every chance of being user-centred and successful.

In this talk, the lead for the Export Transformation Design Authority and I will share our approach, our hurdles and our successes as we embark on this journey.

Key takeaways for participants:

  • Learning about possible approaches to user-centred transformation

  • Learning about ways to influence policy and operational colleagues who do not usually work with digital, data and technology functions

  • Finding out about the challenges that many of us experience in doing this work both personally and professionally