‘Believing in Digital during Covid’ Wigan’s Digital Journey to accelerate change and shape our future strategy

A talk by Alison McKenzie-Folan, Cllr Nazia Rehman and James Winterbottom
Wigan MBC, Wigan MBC and Wigan MBC

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About this talk

Wigan Council share their accelerated digital journey through the pandemic, how they responded with the application of Digital solutions to help deliver welfare response to community and critical services. You will hear from Council Senior Leadership, Portfolio Holders and Service leads from the Digital Directorate, as well as staff using the solutions on the front line.

This short overview includes;

Importance of Digital to delivering Wigan Council’s ambitions for the future and what we have learned during the last 15 months with real life examples.

Working differently in the Pandemic;

  • Supporting vulnerable residents with provision of welfare and important contact
  • Creating a Virtual Courtroom
  • Starting TechMates
  • Using low code solutions to build a Test Booking system/function for Lateral Flow Tests

Recovery plans and how Digital is fundamental to delivery;

  • Digital Strategy 2021-2025
  • Future Workplace & Workforce
  • Building back better
  • Importance of Data and what it means for us
  • Using emerging technology (like in cab technology and AV1 Robots) to further transform services digitally
  • Fully Digitally Enabling our town.

We look forward to you connecting and touching base, please feel free to link in at