Airport Tech: How Digital Innovation is Transforming the Passenger Experience

A Talk by Helena Hill
UX & Passenger Experience Strategy, Helena Hill Consulting

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About this talk

The travel industry is under pressure. After what has been the most challenging period in its history, passengers continue to expect seamless travel experiences through every touchpoint of their journey.

Although often constrained by physical space and regulations, airports are starting to adopt and utilise digital innovation to enable passengers to start their journeys much earlier through innovative apps and, once they arrive at the airport, with realtime wayfinding and AI.

During this talk, Helena will highlight some of the most exciting digital transformation projects happening in airports worldwide to improve passenger experiences. From de-centralising passenger processing to biometrics and contactless technology, this talk will examine the future of airports with a digital focus.

Topics covered by this talk

Helena Hill

UX Strategist Passenger Experience


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