About this Speaker
Rob is DVLA's digital architect and heads up DVLA's Emerging Technology Lab. Rob's responsible for leading the exploration of emerging technologies to address current and future organisational needs. By working with colleagues across the organisation, Rob has created a culture of innovation and learning which is supporting DVLA's journey to deliver best in class digital services. This has seen DVLA roll out the first Alexa and GoogleHome voice skills in Government, and DVLA's contact centre rolling out their award-winning customer facing chatbots.