About this Speaker
For more than 17 years, I have had one mission: to deliver customer centric ideas that ultimately deliver value back to businesses and their customers. Working in partnership with global brands including Aldi, eBay, MSD Animal Health, Mondelez, Nestle, Coca-Cola, Amex, Akzo Nobel, CBRE, NHS & BBVA.
Extensive hands on experience working globally (London, Berlin, Sydney & Barcelona), developing CX transformation programmes, CX strategies, implementation programmes and customer centred marketing.
I am the Founder of Hiya Marketing, an agile Customer Experience consultancy, dedicated to maximising the value at scale of all customers.